Why it matters
Every leaver has to be recruited and onboarded again. High attrition makes recruitment more expensive and the balance of demand and supply less stable.
Where it goes wrong
In a flex pool it is not always clear when someone has left: they simply stop showing up. Record when an employee counts as having left. Also look at the reason: voluntary or involuntary, too few hours, other work.
How Dashly calculates it
Dashly calculates attrition per month from the back office, with attrition by reason and retention after 90 days next to it. In the retention loop, a falling number of hours per employee leads to a retention conversation.