Low utilisation means people who want to work but do not get shifts.
Why it matters
Employees who get fewer hours than they want go and work elsewhere. The utilisation rate shows whether you make good use of your pool, and where you can deploy your own people first before you start recruiting.
Where it goes wrong
If availability is not given, or given too late, available hours look too low and utilisation too high. So also look at the share of the pool that gave its availability.
How Dashly calculates it
Dashly calculates it per week from your scheduling system and the employee app. Desired versus worked hours and dormant employees sit next to it.